Selftrade takes the issue of security seriously and operates with robust security measures, whether handling data and information online or offline. There are some simple steps that you can take to help protect yourself against the risk of fraud and identity theft too.
Security of your personal data is always of paramount importance to us and we operate rigorous internal controls to ensure your identity and personal information remain secure and confidential at all times.
Our website complies with industry standards of security and meets the requirements set by Verisign to qualify for their seal. We secure your private information using a Verisign SSL certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
At account log in, we ask that you enter your Account Number, date of birth and a selection of characters from your Personal Identification Number (PIN). This is a difficult combination to duplicate. In addition, if the incorrect combination is entered more than three times, your account is instantly locked.
At log in, we use dropdown options for you to enter the date of birth and PIN characters. Using your mouse to reveal and select from the dropdown makes it much harder for anyone to copy the sequence you enter, and avoids the risk of ‘keystroke logging’.
We employ the highest industry standard 256-bit encrypted online technology which converts data into an encoded form before it is sent over the internet. This prevents unauthorised users from reading it.
Our system will automatically log you off after a 30 minute inactive period, so you don't need to worry if you forget to log off yourself.
We encourage two-way communications via secure messaging at all times, in fact this is our preferred means of talking to you regarding your account.
In the event you have any concerns regarding your account or feel your account has been compromised, please contact our Customer Experience Centre immediately on 0845 0700 720 (or +44 20 7015 4800).
You can find further useful information about protecting your identity from other sources including:
The Office of the UK's Information Commissioner http://ico.org.uk/ (link is external)
Get safe online https://www.getsafeonline.org/ (link is external)